Terms of Service – Racapp Platform

This Terms of Service (the "Agreement") constitutes a legally binding contract between Split Second Connect Limited, a limited liability company duly incorporated under the laws of the Republic of Cyprus, with registration number HE464257 and its registered office at 192 Ledras Street, 3rd Floor, 1011, Nicosia, Cyprus (hereinafter referred to as "SSC", "Servicer", "we", or "us"), and the entity or individual accepting this Agreement (the "Client", "you", or "your").

By registering for, accessing, or otherwise using the Racapp Platform, you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions contained herein. If you do not accept these Terms, you are prohibited from using or accessing the Platform.

To the extent applicable, this Agreement shall be read together and complemented by the SLA found on the following link Service Level Agreement . In the event of any conflict between the terms of this Agreement and those of the SLA the terms of the present Agreement shall take precedence. All terms and definitions used in either shall have the same meaning throughout the SLA and the Agreement.

1. DEFINITIONS

For purposes of this Agreement, the following terms shall have the meanings ascribed to them below:

  • "Platform" means the Racapp multi-tenant software-as-a-service system, comprising both the Back-Office Application and, where applicable, the Front-Desk Website Add-On, inclusive of all updates, components, and related materials.
  • "Back-Office Application" refers to the core management component of the Platform, provided free of charge by SSC, which enables Clients to manage vehicle rental operations, inventory, contracts, and customer data.
  • "Front-Desk Website Add-On" refers to the optional, paid component of the Platform which enables Clients to facilitate reservations and interactions between end-customers and their business operations.
  • "Services" shall have the meaning indicated in clause 1 of the SLA.
  • "Client Data" means all data and information entered, uploaded, or otherwise submitted by the Client or its end-users into the Platform.
  • "Effective Date" means the date upon which the Client first registers or accesses the Platform.
  • "Applicable Law" means all laws, regulations, and directives of Cyprus and the European Union governing the provision of Services under this Agreement and/or the SLA.

2. SCOPE AND PURPOSE

This Agreement governs the Client's use of the Racapp Platform and all associated services. It supersedes any prior agreements, proposals, or communications related to any earlier or single-tenant versions of the Platform.

SSC grants the Client a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform solely for legitimate business purposes related to car rental management, subject to the terms and conditions set forth herein.

3. PROVISION OF SERVICES

  • SSC shall provide access to the Platform via secure, internet-based infrastructure on a twenty-four-hour, seven-day basis, subject to reasonable downtime for maintenance or upgrades.
  • The Service shall be provided upon payment of the applicable fees or commissions and shall be governed by the SLA.
  • SSC may engage subcontractors for hosting, data storage, or related services, provided such subcontractors are bound by confidentiality and data protection obligations no less stringent than those contained herein.

4. CLIENT OBLIGATIONS

The Client shall:

  • Use the Platform only in accordance with this Agreement and all Applicable Laws.
  • Ensure that its account credentials and access tokens are kept confidential and secure.
  • Promptly notify SSC of any unauthorized access or suspected security breach.
  • Refrain from copying, modifying, reverse engineering, or creating derivative works from the Platform or any part thereof.
  • Not use the Platform for unlawful, fraudulent, or malicious purposes, or to transmit any harmful code.

SSC reserves the right to suspend or terminate access without notice in the event of breach of any clause contained herein and/or the SLA.

5. FEES AND PAYMENT TERMS

  • Fees for the Service shall be as communicated by SSC and may include initial setup charges, recurring maintenance fees, or commissions per booking.
  • All fees are stated in Euros (€) and are exclusive of VAT and any applicable taxes, duties, levies, or third-party charges, unless expressly stated otherwise. VAT shall be charged at the applicable rate where required by law and shown on the relevant invoice.
  • Payments shall be due within 30 days of communication of an invoice to the Client.
  • Where online payments are made available through the Platform, such payments may be initiated, processed, authorized, declined, settled, or otherwise handled through third-party payment integrations. The Client and, where applicable, its Customers acknowledge that the relevant payment provider's terms of service, privacy notices, security requirements, data processing terms, card network rules, acquiring-bank requirements, and other applicable payment terms may apply to the transaction.
  • SSC does not collect, store, process, or have access to full credit card numbers, card security codes (CVV/CVC), bank account credentials, or payment account login details. Such payment details are entered directly into, and processed by, the applicable third-party payment provider. SSC may receive and process limited payment-related metadata, such as payment identifiers, transaction status, reservation references, payment method type, billing or reconciliation information, and payment provider response metadata, as necessary to operate the Platform and confirm payment status.
  • SSC is not responsible for payment provider declines, authorization decisions, acquirer or card network rules, payment method availability, payment provider downtime, or any act or omission of a payment provider, except to the extent required by Applicable Law or caused by SSC's own breach of this Agreement. Payment-related personal data is processed in accordance with the Privacy Policy and Data Processing Agreement where applicable.
  • Failure to pay any sum when due shall entitle SSC to suspend or terminate the Client's access to the Service and/or demand legal interest on any amount due by the Client.

6. DATA OWNERSHIP AND PROTECTION

  • The Client retains full ownership of all Client Data. SSC shall have no rights to Client Data except as required to provide the Services or as expressly permitted under this Agreement.
  • SSC shall process Client Data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the laws of the Republic of Cyprus. You can find out more about the way SSC processes personal data by visiting its Privacy Policy and Data Processing Agreement, found here Data Processing Agreement
  • SSC may collect and analyze aggregated or anonymized data for the purposes of improving service performance, security, and user experience.
  • Upon termination, SSC shall, at the Client's written request, delete or return Client Data, subject to any statutory retention obligations and/or to substantiate any legal claim against the Client.

7. SERVICE AVAILABILITY AND MAINTENANCE

SSC shall employ commercially reasonable efforts to maintain the operational availability of the Platform. Scheduled maintenance shall be notified in advance when feasible in accordance with the terms of the SLA. Emergency maintenance may occur without prior notice.

8. INTELLECTUAL PROPERTY RIGHTS

Any content that SSC makes available on or through the Platform, including proprietary content and any content licensed or authorized for use by or through SSC from a third party (hereinafter "SSC Content") belongs or is licensed or authorised for use of SSC.

  • The Platform and the SSC Content may in its entirety or in part be protected by copyright, trademark, and/or other laws of Cyprus and other countries. You acknowledge and agree that the Platform and the SSC Content, including all associated intellectual property rights, are the exclusive property of the service provider and/or its licensors or authorizing third parties. You may not make a permanent copy of or reproduce this Platform or any of its contents in any form. You may not reproduce or incorporate this Platform or any of its contents into any other website or mobile application. You may only print or cache temporary copies of the content for your own personal non-commercial use. All other uses are prohibited including, without limitation, distributing, reproducing, modifying or copying or using for commercial purposes any of the materials (hard copy or electronic) or contents of this site particularly photographs, property details, virtual tours and/or floorplans. The licence for non-commercial use does not permit incorporation of the content or any part of the Platform in any other work or publication in any form whatsoever. If you wish to use the content and material in this Platform for any other purpose, please email at [email protected].
  • You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Platform and SSC Content. All trademarks, service marks, logos, trade names, and any other source identifiers of SSC used on or in connection with the Platform and the SSC Content are trademarks or registered trademarks of us in Cyprus and abroad. Reproduction of these trademarks, service marks, logos, trade names, and any other source identifiers other than to view this Platform is prohibited. Nothing on this Platform should be construed as granting any licence or rights to use or distribute any site content without express written agreement.
  • Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the Platform and or SSC Content are used for identification purposes only and may be the property of their respective owners.

9. Change Management and Service Modifications

SSC reserves the unrestricted right, in its sole discretion, to enhance, modify, replace, or discontinue any component, feature, or functionality of the Racapp Platform or any related Service, whether temporarily or permanently, with or without prior notice to the Client. SSC shall use commercially reasonable efforts to avoid material disruption to the Client's ongoing use of the Platform; however, the Client acknowledges and agrees that:

  • SSC may deploy software updates, patches, upgrades, or configuration changes automatically and without advance approval from the Client;
  • SSC is under no obligation to maintain compatibility with any previous version of the Platform or with any third-party systems, integrations, or Application Programming Interfaces (APIs) used by the Client;
  • The Client shall be responsible for adapting its own procedures, integrations, and configurations to accommodate such modifications; and
  • SSC shall bear no liability for any loss, cost, or damage resulting from lawful modifications or discontinuation of the Platform or any part thereof.

10. CONFIDENTIALITY

Each Party undertakes to maintain the confidentiality of all information disclosed by the other Party that is marked or reasonably understood to be confidential. Such information shall not be disclosed to any third party except as required by law or as necessary for the performance of this Agreement and/or unless such information has otherwise been made publicly available.

Each Party undertakes to compensate the other Party for any damages and/or losses resulting from the unauthorised disclosure of any confidential information.

The obligations of confidentiality shall survive the termination or expiration of this Agreement.

11. SUSPENSION AND TERMINATION

SSC reserves the right to suspend or terminate the Client's access to the Platform and/or the Services immediately upon notice if:

  • the Client fails to comply with any provision of this Agreement and/or the SLA;
  • the Client becomes insolvent, and/or otherwise legally incapable to comply with any of their obligations under the present Agreement and/or the SLA and/or if the Client ceases operations; or
  • SSC determines, in its reasonable discretion, that continued access poses a security or legal risk to its operations.

Upon termination, all rights granted to the Client shall cease, and SSC shall not be obligated to refund any prepaid fees. SSC shall be entitled to claim any amounts owed by the Client due to non-payment and/or any other violation by the latter under this Agreement and/or the SLA.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • The Platform and all Services are provided "as is" and "as available."
  • SSC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
  • SSC shall not be liable for indirect, consequential, incidental, or punitive damages, including loss of profits or data.
  • The total aggregate liability of SSC under this Agreement shall not exceed the total amount paid by the Client in the preceding twelve (12) months.

13. FORCE MAJEURE

Neither Party shall be liable for failure or delay in performance due to events beyond its reasonable control, including acts of God, war, terrorism, natural disasters, labor disputes, or failures of third-party systems.

14. AMENDMENTS

SSC reserves the right to modify or amend this Agreement and/or any of its clauses at any time. Such modifications shall be effective upon publication within the Platform or notification to the Client. Continued use of the Platform constitutes acceptance of the amended Terms.

15. GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Cyprus. Any dispute arising from or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Nicosia, Cyprus, in accordance with the terms of the SLA.

End of Terms of Service

Last updated: 27 May 2026